Advert Text
Position Title: Account Manager
Location: Client Site
Reporting to: Account Director
Overall Purpose of the Job
To manage the service delivery of a very exclusive contract portfolio fulfilling key elements such as
service quality, promoting a team ethos, Client satisfaction and continuous improvement.
Main Duties and Responsibilities
- Formulation & management of budgets for all contracts under their control to ensure that cost
control is effective in ensuring that financial objectives are met
- Promote and deliver the aims of the Company to meet or exceed the quality levels and
customer support objectives central to the Company’s core business
- Ensure that control measures are in place to ensure that safe working environments exist to
provide subcontractors with the facilities required to carry out functions without interruption to
the Company’s business
- Manage all aspects for all contracts under their control. Ensure that all mechanical and
electrical equipment is maintained in accordance with each site’s specific requirements and
the necessary regulatory requirements.
- Provide guidance to each client as and when required.
- Provide guidance on energy management to each client as and when required with a view to
minimising costs and increasing efficiencies.
- Establish and manage quality measures and procedures in conjunction with the Company to
enable two-way communication, ensuring feedback and continuous improvement is achieved
- Manage cost control and review costs with the objective of reducing subcontractor costs
- Develop and deliver Service Level Agreements for each client and sub-contractor contract
under their control
- Measure and monitor the effectiveness of the service delivery against agreed Service Level
Agreements and Key Performance Indicators to ensure deductions are kept to a minimum.
- Facilitate and manage training requirements to ensure that staff are fully trained in all aspects
of the service provision.
- Ensure that all HR policies and procedures are complied with for the team
- Prepare monthly report for all services covered under contract
- Administer formal management and reporting procedures
- Ensure safe systems of work are in place for all operations by managing and addressing the
Health & Safety requirements of each function
- Provide support to the Commercial functions of the business as required including assistance
with any labour or subcontractor elements during the tendering process.
- Client satisfaction.
- Management of project works.
- Management of contractual documents and KPIs to ensure our risk is minimized and profit is
maximized
- Effective sourcing and utilisation of materials and subcontractors.
- Monitoring the quality of the work carried out by the workforce through random audits and the
ongoing review of breakdowns.
- Conduct regular site audits to ensure that the specified standard of work is maintained and all
site logs and documentation are kept up to date.
- The timely and accurate production of all client reporting requirements including the design
and generation of any bespoke reporting that supports inter-company relationships and has
the potential to further develop the contract base.
- Take full responsibility for all health and safety issues at each of the sites for which he/she is
responsible.
- Ensure compliance with all statutory and company procedures
- Suggest and implement improvements and innovations in service delivery
- Ability to develop and grow customer relationships.
- Experience in hiring, developing, motivating and retaining quality staff.
- Must be self-motivated and able to motivate others.
- Outstanding interpersonal and communications skills required.
- Take on adhoc projects from time to time as deeded necessary by the Director.
Person Specification
- Must possess a dynamic approach to achieving continuous improvement
- Excellent people management and communication skills
- Customer focus management style
- Excellent communication skills
- Ability to make on the spot decisions
- Excellent problem solving skills and a ‘think outside the box’ approach
- Possess excellent commercial skills- ability to hold financial responsibility
- Ability to manage multiple priorities, complex situations, a diverse team of employees and
client requirements on an ongoing basis.
Qualifications and Experience
- Previous experience working in a GMP regulated environment 2 of which must be in
management.
- Project management experience
- Energy management experience / qualification would be advantageous
- Previous experience managing a team
- Third level engineering qualification or equivalent
- Member of a relevant professional organisation
- A Knowledge of Sales & Margins processes
- Excellent communication skills both written and oral
Job Ref 11691