Advert Text
The service will operationalise the Tower Event & Hospitality services of the Dublin Tower, to
ensure all elements of logistics for both daily use and groups are functioning 100% at all times
and meeting all compliance requirements.
Responsibilities include, but are not limited to:
Key Responsibilities:
- Provide advanced and solid administrative support for all Events & Hospitality requests &
bookings.
- Use advanced organisation to coordinate the extensive management of all ticket
requests meeting SLAs and delegating as required
- Ensure the booking & planning of events & meeting room requests as required
- Research, setup and own the relationship with key external suppliers & vendors as
needed
- Ensure the execution of all events & meetings is met to a high standard by working with
the Event Operations team and other key stakeholders
- Coordinate the delivery of events & key meetings on the day
- Follow processes accurately around areas such as GS&S, the loading bay, AV etc.
- Ensure event checklist tasks are completed every time
- Action & complete tickets within identified SLAs
- Deep understanding of Traction GMS and Salesforce Ticketing system, being able to
use both accurately and therefore enabling accurate data & reporting
- Provide an open communication to other key departments and build invaluable
relationships attending meetings/calls
- Ensure a good understanding of all events & hospitality spaces, knowledge in setups,
capacities and other general information
- Monitor, assess & action or delegate all requests and enquiries via all available sources
across WPS, including face to face, emails, slack posts, workflows etc.
The supplier shall provide Senior Coordinator Tower Events & Hospitality services in line with
office operations requirements.
The supplier shall ensure that consistent cover is provided for this service and that any sick
leave, holidays or absence is covered.
The supplier shall ensure that appropriate dress code or uniform standards are in place for this
service as per SFDC guidelines.
The supplier shall provide required training for this service & training as requested by SFDC
Work Pattern
Mon-Fri 09:00am-18:00pm, 40 hrs per week
Ref:13507