Advert Text
We are seeking an experienced and motivated Service Centre Administrator to join our team in Dublin 14
Shift Pattern: Monday - Friday 09:00 - 17:30
Main Duties and Responsibilities
- Reception – answering phones, directing calls as appropriate and taking messages
- General administration work: filing, photocopying, scanning, binding, recording of timesheets,
- generation of client quotations and reports
- Booking taxis, couriers, restaurants, travel and accommodation
- Meeting room set up, i.e. tea, coffee etc.
- Ensure all collated appropriate information from incoming calls, emails, mail and verbal
- communication is correctly and completely entered into the Computer Aided Facility
- Management System (CAFM) or appropriate system as required
- Follow up and reconciliation of all incoming documentation and information to support
- Effective close out of all open / outstanding works
- Running reports on CAFM to monitor work order status- billing all work approved work orders in a timely manner
- Periodic review of WIP files received by accounts and prompt action taken on closing and billing
- Coordination and scheduling of the maintenance tasks for the mobile team and specialist
- contractors for planned and reactive works
- Ad-Hoc duties as required
- Any other duties as assigned by your line manager to include other areas of the Service Support Centre function
Qualifications and Experience
- Experience working in a fast paced Service Desk role environment is desirable
- Knowledge of Facilities administration would be a distinct advantage
- Excellent pc skills and proficiency in Word and Excel is essential
- Awareness of good health and safety practice
if you have the necessary skill set we look forward to your application
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