Advert Text
Apleona Ireland is looking for a colleague to fulfill the Operations Manager role in a pharmaceutical setting in Longford area
Main Duties and responsibilities:
- Ensure high-quality service delivery, exceed customer expectations, and promote the company's core values.
- Implement control measures to maintain safe working environments for subcontractors and staff, ensuring smooth business operations.
- Oversee contract delivery to ensure mechanical and electrical maintenance activities are completed in line with site-specific, statutory, and regulatory requirements.
- Support clients in identifying energy management and operational efficiency opportunities that reduce cost and improve performance.
- Establish and manage quality measures, facilitate two-way communication, and drive continuous improvement through feedback.
- Build and maintain strong client relationships, ensuring complaints, issues, and escalations are addressed promptly and effectively.
- Measure service delivery effectiveness against Service Level Agreements (SLAs) to ensure high performance and minimal deductions.
- Lead, support, and develop teams to ensure they are trained, motivated, and capable of delivering high-quality services.
- Ensure safe systems of work, manage Health and safety requirements, and comply with all statutory and company procedures.
- Suggest and implement service delivery improvements and innovations.
- Support commercial activities including budgeting, labour planning, subcontractor cost control, and tender support where required
- Prepare monthly management reports, conduct regular site audits, and ensure timely, accurate client reporting.
- Support any ad-hoc projects as required by management
Requirements:
- Minimum of 3 years in a similar role.
- Experience in a customer-focused environment.
- Relevant third-level qualification or equivalent.
- Financial and budgetary experience.
- Project management experience.
- People management experience is essential.
- Energy management experience/qualification is advantageous.
- Membership in a relevant professional organization is advantageous
Ref: 16988