Advert Text
We are looking for a Receptionist / Facilities Coordinator to join the Apleona team at our site in Dublin 2.
Working pattern: Monday to Friday, 8:30am - 5:30pm, 40 hours weekly.
Main Duties and Responsibilities
- Implement permit to work system for contractors; reviewing the Cleaning Diary and logging all cleaning calls at reception.
- Handling all incoming, outgoing deliveries (e.g., couriers) as well as, general administration and ad hoc projects as required.
- Upsell facilities by identifying any gaps in service and reporting any maintenance issues to Facilities Manager.
- Assist in Health and Safety including bell tests, floor walks, and ensuring first aid boxes are stocked
- Coordinate/lead the completion of facilities requests from employees while ensuring SOPs are up to date for training and anyone covering your duties receives a proper handover.
- Schedule PPM works, ensure these are completed in a timely manner, and keep accurate records of works carried out, reporting these to your line manager.
- Deliver agreed levels of Customer Service by welcoming clients and visitors in a professional manner to generate a professional and welcoming atmosphere; issue access badges for visitors and contractors.
- Effective management of administration processes (POs, goods/services received), while working as part of a team in delivering a high standard.
- Respond to soft service calls logged, investigate the nature of the issue, and seek a speedy resolution.
- Ensure a high standard of Cleaning onsite by ensuring reception is always kept tidy and checked frequently; remove wastepaper from all areas and ensure proper storage, segregation, and collection by contractors.
- Liaise with the cleaning team on specific requests and ensure the cleaning schedule is adhered to; carry out frequent checks of key areas such as toilets and the café area, tidying and replenishing stock when necessary.
- Provide Janitor Duties by ordering and restocking cleaning, catering, and stationery supplies.
- Set up Meeting Rooms and assist in Catering requests in line with client requests
- Demonstrate flexibility in working weekends and after hours when requested.
- Keep up-to-date records of all services, purchases, and cleaning issues, and completing near miss and incident reporting.
Qualifications and Experience
- Excellent organisational and time management skills.
- Strong attention to detail and ability to prioritise.
- Customer service experience with excellent communication skills.
- Confident using Microsoft Office and IT systems.
- Proactive, self-motivated, and able to work independently or as part of a team.
- Professional, flexible, and thrives in a fast-paced environment.
We are looking forward to hearing from you!
Ref. 17502