Advert Text
We are currently seeking an experienced and motivated Account Manager to join our team on a full-time, permanent basis, based in Limerick City.
Working pattern: Monday-Thursday (8am-4.30pm), and Friday (8am-3:30pm)
As the Account Manager, you will oversee service delivery for a key pharmaceutical client, ensuring high service standards, strong client relationships, and the effective management of the on-site team while driving continuous improvement.
Main Duties and Responsibilities
- Manage all aspects for contracts under their control and ensure that mechanical and electrical equipment is maintained in accordance with site specific requirements and necessary regulatory requirements
- Provide guidance to each client as and when required.
- Formulation & management of budgets for all contracts.
- Ensure that control measures are in place to ensure that safe working environments exist.
- Provide guidance on energy management to each client as and when required.
- Establish and manage quality measures and procedures in conjunction with the Company, ensuring feedback and continuous improvement is achieved
- Manage cost control and review costs with the objective of reducing subcontractor costs
- Develop and deliver Service Level Agreements for each client and sub-contractor contract.
- Measure and monitor the effectiveness of the service delivery against agreed Service Level Agreements and Key Performance Indicators to ensure deductions are kept to a minimum.
- Facilitate and manage training requirements to ensure that staff are fully trained and ensure that HR policies/procedures are complied with.
- Prepare monthly report for all services covered and administer formal management and reporting procedures
- Provide support to the Commercial functions of the business.
- Management of project works, contractual documents and KPIs to ensure our risk is minimized and profit is maximized
- Effective sourcing and utilisation of materials and subcontractors.
- Monitoring the quality of the work carried out by the workforce through random audits and the ongoing review of breakdowns.
- The timely and accurate production of all client reporting requirements.
- Take full responsibility for all health and safety issues at each of the sites for which he/she is responsible.
- Ensure compliance with all statutory and company procedures
- Suggest and implement improvements and innovations in service delivery
Qualifications and Experience
- Experience in Pharma Environments
- Comfortable dealing with clients
- Must be self-motivated and able to motivate others.
- Must possess a dynamic approach to achieving continuous improvement
- Good people management skills
- Experience in CAFM / CMMS systems is necessary.
- Experience in hiring, developing, motivating and retaining quality staff.
We are looking forward to hearing from you
Ref. 17528