Advert Text
An exciting opportunity has arisen for a Facilities Management Account Manager within Apleona's client operations. Reporting to the Facilities Management Director this senior role oversees both client relationships and the day-to-day operational delivery of a range of services to one of Apleona's major corporate client portfolios. The Account Manager who will be responsible for the overall management and execution of the contract and will be the day to day contact with overall responsibility for compliance with safety, health and environmental requirements, and service delivery to the agreed SLA.
Key responsibilities will include the following:
- Manage the delivery of services to contractual requirements and service level agreements.
- Ensure that control measures are in place to ensure that safe working environments exist to provide subcontractors with the facilities required to carry out works.
- Implement quality measures and procedures ensuring feedback and continuous improvement is achieved.
- Regular preparation, compilation and communication of complex financial reporting forecasts.
- Develop and present regular business reports for all services covered under contract, attend client meetings as required.
- Identify and present opportunities for continuous improvement and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecasts.
- Actively communicate and coordinate with the client in regard to operational needs. Measure and monitor the effectiveness of the service delivery against agreed Service Level Agreements.
- Provide regular status reports and manage task lists on assigned account progress for all project areas.
- Provide clear and strong direction and take appropriate action to resolve potential off-target performance.
- Manage, motivate, and develop internal team to promote inclusive and cohesive team environment across different departments within the company.
- In-country travel may be required.