Advert Text
Overall Purpose of the Job
Ensure a seamless and professional operation of facilities and services within the campus, including maintaining cleanliness and organization, supporting client meetings and events, managing stock control, addressing emergencies and maintenance issues promptly, and fostering a welcoming and efficient environment for clients, staff, and visitors.
Main Duties and Responsibilities
- Provide comprehensive support to clients and the Facilities Team, including attending to emergencies, maintaining cleanliness and consumables in common areas, assisting with meeting room setups, covering leave support, and ensuring adherence to health and safety protocols and SOPs while reporting any hazards, incidents, or maintenance issues promptly.
- Promptly respond to soft service calls from the facilities help desk, investigate issues, and ensure swift resolution; greet clients and staff professionally to foster a welcoming atmosphere; adhere to Apleona's dress code standards to maintain a professional appearance.
- Coordinate with the cleaning team to address specific requests and maintain adherence to the cleaning schedule; regularly tidy the reception area and conduct frequent checks to ensure cleanliness; promptly remove wastepaper, ensure proper storage and segregation, and arrange for collection by contractors; conduct frequent checks of key areas such as toilets and common areas, tidying and replenishing stock as needed.
- Set up meeting rooms according to client requests and provide support during meetings; assist in setting up and cleaning up after lunch meetings; manage additional stock control, including crockery, in the campus kitchen areas to ensure availability and organization.
Qualifications and Experience
- Highly organized and excellent time management
- A high level of attention to detail
- Ability to work on own initiative.
- Customer service experience
- Fluent English
- Knowledge of MS Office (Word, Excel & Outlook)
Working Pattern:
Monday to Friday 8:30 am to 5 pm.
Ref. 12982