Advert Text
Overall Purpose of Job
The service will operationalise the Tower Event & Hospitality services of the Dublin Tower, to ensure all elements of logistics for both daily use and groups are functioning 100% at all times and meeting all compliance requirements.
Key Responsibilities
● Provide advanced and solid administrative support for all Events & Hospitality requests & bookings.
● Use advanced organisation to coordinate the extensive management of all ticket
requests meeting SLAs and delegating as required
● Ensure the booking & planning of events & meeting room requests as required
● Research, setup and own the relationship with key external suppliers & vendors as
needed
● Ensure the execution of all events & meetings is met to a high standard by working with the Event Operations team and other key stakeholders
● Coordinate the delivery of events & key meetings on the day
● Follow processes accurately around areas such as GS&S, the loading bay, AV etc.
● Ensure event checklist tasks are completed every time
● Action & complete tickets within identified SLAs
● Deep understanding of Traction GMS and Salesforce Ticketing system, being able to use both accurately and therefore enabling accurate data & reporting
● Provide an open communication to other key departments and build invaluable
relationships attending meetings/calls
● Ensure a good understanding of all events & hospitality spaces, knowledge in setups, capacities and other general information
● Monitor, assess & action or delegate all requests and enquiries via all available sources across WPS, including face to face, emails, slack posts, workflows etc.
Working Pattern
Monday to Friday 8 am to 5 pm.
Ref. 13112