Vacancy Details

• Vacancy Details

  The details for the selected vacancy are shown below.

• Advert Title CMMS Help Desk Maximo Administrator - Dublin, Ireland
• Advert Text

  Main duties and responsibilities:

  • Manage the help desk using the Maximo.
  • Provide Maximo support to the data entry team
  • Running applicable reports in Maximo and pulling documents together for meetings and audits.
  • Maintain, scan, and upload documents into the share point or other data repositories
  • Ensure compliance with all regulatory GMP, Safety, and Environmental requirements
  • Sharepoint management
  • Provide first-level contact and convey resolutions to customer issues
  • Appropriately escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through the problem-solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
  

  The ideal candidate:

  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases
  • Strong client-facing and communication skills
  • Advanced troubleshooting, well organized, and multi-tasking skills
  • Customer service orientation
  

  Qualifications and Experience:

  • 2+ years’ experience in a process plant or other industry in maintenance or operations support role
  • Experience in CMMS (Maximo) Administrator (optional)
  • Self-motivated with high attention to detail
  • Safety and Quality Awarenes
  

  Working Pattern

  8:30 am to 5 pm.
  
  Ref. 13171
• Location Dublin North
• Reference
• Job Specification View Document